Kihon Essentials Tote

Refunds & Exchanges:

Refunds

• Available for unworn items within 14 days from date of shipment.

Exchanges

• Available on unworn items within 14 days from date of shipment.
   
• To start a Return / Exchange, please email us at hello@kihonofficial.com with the following:
  • Name of receipient
  • Contact number of recipient
  • Email address used to place the order
  • Order number (if available)
  • Colour and size of the item(s) desired for return or exchange
  • Reason for the return (too big, too small, too short, too long, etc.)
  • Colour and size of replacement pair, if desired
    
    *Items to be in original condition, with tags still attached.
     
• Items strictly not eligible for return, refund or exchange:
  • Sale items
  • Marked-down items
  • Pre-order items
  • Items bought during sale and/or promotional periods
  • Items bought using discount codes

Local Shipping:

• Free shipping on orders above $80 SGD.
• Parcels will be delivered within 3 - 5 business days from the date of order placed.
• Tracking information of your order will be sent to your email once your shipment has been dispatched. 

International Shipping (Australia, Hong Kong, Indonesia, Malaysia, Taiwan, Thailand and Vietnam):

• Free shipping on orders above $120 SGD.
• Parcels will be delivered within 7 - 14 business days from the date of order placed.
• Tracking information of your order will be sent to your email once your shipment has been dispatched.